Finuture Technologies Private Limited
SEBI Registered Investment Adviser
This Investor Charter is intended to provide investors with a clear understanding of the services provided by Finuture Technologies Private Limited ("Finuture" / "FOLO"), investor rights and responsibilities, and the grievance redressal mechanism.
This Charter should be read together with the applicable Terms of Service, Privacy Policy, fee disclosures and other applicable documents.
Vision
Empowering investors through unified financial visibility, data control and objective financial intelligence.
Mission
To help investors consolidate their financial information, understand their overall financial position and make informed financial decisions through transparent, data-driven insights.
Finuture operates the FOLO platform, which enables investors to consolidate and understand information relating to their financial assets, liabilities and investments through consent-based data sources.
Finuture's services may include financial data aggregation, financial visibility, portfolio analytics, financial insights and, where separately subscribed to and provided in accordance with applicable SEBI requirements, investment advisory services.
FOLO enables investors to connect financial accounts through consent-based mechanisms, including RBI-regulated Account Aggregators and other authorised or credible data sources, as applicable.
The investor remains in control of the financial accounts and data sources connected to FOLO and may manage or withdraw applicable data permissions through the relevant consent mechanism.
FOLO does not ask investors to share their internet banking passwords, trading passwords, PINs or other confidential authentication credentials.
Based on information successfully received from connected data sources, FOLO may provide consolidated information and analytics relating to:
The availability, completeness and timeliness of such information depend on the underlying financial institution, Account Aggregator, market-data provider or other data source.
FOLO does not represent that the information displayed on the platform will always be complete, current or error-free.
Where an investor separately avails regulated investment advisory services from Finuture, such services will be provided in accordance with applicable SEBI requirements.
Finuture will conduct the applicable risk profiling and suitability assessment before providing personalised investment advice.
FOLO's financial aggregation, portfolio analytics, educational information and general financial observations, by themselves, do not constitute personalised investment advice.
Accordingly, users who have not completed the applicable advisory onboarding, risk-profiling and suitability process should not treat FOLO's general analytics or observations as personalised investment advice.
For regulated investment advisory services, Finuture will enter into the applicable Investment Advisory Agreement with the client covering, among other matters:
No investment advice will be provided and no advisory fee will be charged until the applicable advisory agreement has been completed in accordance with regulatory requirements.
Finuture is committed to the following standards in its regulated investment advisory activities:
Unbiased Risk Profiling & Suitability
Investment advice will be provided only after the applicable risk profiling and suitability assessment has been completed. Advice will be based on the client's relevant financial circumstances, investment objectives, risk profile and suitability requirements.
Transparency
Finuture will provide appropriate disclosures regarding its business, applicable fees, affiliations, conflicts of interest and other material information required under applicable regulations.
Confidentiality
Finuture will maintain confidentiality of investor information and will disclose such information only where required by law, regulation, contractual obligations or with the investor's specific consent.
Data Security
Finuture maintains appropriate technical and organisational safeguards for the protection of financial and personal information.
Qualified Personnel
Investment advisory services will be provided through appropriately qualified and certified personnel in accordance with applicable regulatory requirements.
Records
Finuture will maintain appropriate records of advisory-related communications, transactions and other information as required under applicable regulations.
Annual Compliance & Audit
Finuture will undertake applicable compliance and audit requirements prescribed for SEBI-registered Investment Advisers.
Fair Treatment
Finuture will treat investors fairly and without discrimination among clients availing the same or similar advisory services.
Conflict Management
Finuture will identify, manage and disclose applicable conflicts of interest relating to its investment advisory activities in accordance with regulatory requirements.
Artificial Intelligence & Technology Disclosure
Where artificial intelligence, machine learning or automated analytical tools are used in providing regulated investment advisory services, the applicable extent of such use will be disclosed to clients as required under the applicable regulatory framework.
FOLO's consolidated financial information is dependent on information received from external financial institutions, Account Aggregators, market-data providers and other data sources. Accordingly:
Investors should independently evaluate the risks, liquidity, costs and suitability of an investment before making an investment decision.
Investors have the following rights:
Finuture is committed to addressing investor complaints in a fair and timely manner.
Investors may raise a complaint through:
Finuture will strive to resolve complaints promptly and, in accordance with the applicable SEBI framework, within 21 calendar days of receipt.
If the investor is not satisfied with the resolution, or the complaint remains unresolved within the applicable timeline, the investor may approach SEBI's SCORES 2.0 platform.
SCORES 2.0: https://scores.sebi.gov.in/
Complaints against Investment Advisers are subject to the applicable review mechanism involving the designated Investment Adviser Administration and Supervisory Body (IAASB) and SEBI. Investors may also approach the designated IAASB through its applicable grievance mechanism.
If the investor remains dissatisfied, the investor may use the SMART Online Dispute Resolution (ODR) Platform for online conciliation or arbitration, as applicable.
SMART ODR: https://smartodr.in
Investors may also send physical complaints to:
Office of Investor Assistance and Education
Securities and Exchange Board of India
SEBI Bhavan, Plot No. C4-A, 'G' Block
Bandra-Kurla Complex, Bandra (East)
Mumbai 400 051
Principal Officer
Name: Munmun Desai
Designation: CEO & Co-Founder
Contact: 8550022522
Email: munmun@finuture.in
Compliance Officer / Grievance Officer
Name: Prashant Agrawal
Designation: Founding Member
Contact: 8550022001
Email: prashant.agrawal@finuture.in
Investment in securities market are subject to market risks. Read all the related documents carefully before investing.
Registration granted by SEBI, enlistment with IAASB and certification from NISM in no way guarantee performance of the Investment Adviser or provide any assurance of returns to investors.
Document Version: 1.0
